help with costs - if the cancellation delays you 2 or more hours.If not, you can claim from the airline later. If you’re part-way through a journey and you don’t want a replacement flight, you also have a right to a flight back to the airport you originally departed from.Īsk for a refund or replacement at the airport if you can. a replacement flight to get you to your destination.
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a full refund - including other flights from the airline that you won’t use in the same booking such as onward or return flights. You’re unlikely to get compensation if the delay was because of something outside the airline’s control, like bad weather or a security risk. It might have been your airline's fault if there was a technical problem, or they overbooked. You can claim up to £520 in compensation if the delay is the airline’s fault - depending on the distance and destination of your flight, and how late it arrived. Talk to someone from the airline as soon as you decide you don’t want to take the flight. You should get the refund within 7 days of the date of the flight. if you’re part-way through a journey, a flight back to the airport you originally departed from. a full refund for other flights from the airline that you won’t use in the same booking, eg an onward or return flight. The airline legally has to give you all of the following: 
You don’t have to take the flight if it’s delayed for 5 hours or more. If your flight’s delayed for 5 hours or more Search their website or call their customer services department.
You have to claim from the airline to get compensation.
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